Return Policy

Our website sells digital products specifically, sound packs for specific models of keyboard workstations & synthesizers and Mainstage. Please note that all digital products are non-refundable upon purchase and delivery.

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Once a digital product has been purchased and delivered to the customer, it cannot be returned or refunded. This includes cases where the customer has accidentally purchased the wrong product or has changed their mind about the purchase.

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It is the responsibility of the customer to carefully review their purchase before completing the transaction. If you have any questions or concerns about a digital product before making a purchase, please contact info@synth-sound.com or use the website’s chat feature for assistance.

We recommend that customers watch our demos and read product descriptions carefully before making a purchase to ensure that they meet their needs and expectations.

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We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion.

By making a purchase on our website, you acknowledge and agree to the terms of this refund policy.

The rights and obligations of the Administrator and Users

The Administrator has the right, as well as the statutory obligation, to provide selected or all information regarding the Users of the Website to public authorities or third parties that submit such a request for information on the basis of applicable provisions of Polish law.
The administrator does not entrust the processing of data and does not disclose the collected personal data to unrelated entities without the consent of the interested parties, unless the following circumstances occur:
a) The Administrator may use the support of external entities to provide the services they provide, however, these entities are not authorized to independently use personal data processed on behalf of the Administrator, and all their activities are subject to the provisions of the Website’s Privacy Policy,
b) The administrator retains the right to disclose data to public authorities in conducting proceedings for possible violations of the law or in combating possible violations.
The Customer / User has the right to access their personal data collected by the Administrator at any time. This right includes the possibility of verification, modification, supplementation, deletion, restriction of data processing, objection to processing, data transfer, cessation of processing of the User’s personal data, as well as the right to withdraw consent to data processing for a specific purpose, if the User has previously given such consent the right to lodge a complaint with the supervisory authority. These rights are available without giving a reason.
By accepting the statements proposed by the Administrator contained in the interactive forms available on the website, the Customer / User agrees to the processing of personal data for the purpose of providing services.
The Customer / User, by accepting the optional statements proposed in the forms, may consent to additional purposes of processing his personal data.
Customers who have registered on the Website have the right to view, edit and delete the data they have provided. The Customer ensures that the data provided or published by him on the Website are correct.
In order to exercise their rights, the Customer / User may at any time send an appropriate declaration of will to the address of the Administrator’s office or via e-mail.
The removal of personal data or the cessation of their processing by the Administrator may result in the inability to provide services provided via the Website or limit the use of the Website’s functionality.
Personal data collected as part of the purposes set out in the Privacy Policy will be stored for the duration of the services (including electronic services) provided by the Administrator and for the period resulting from the limitation periods for claims, consumer rights, tax law or other rights in this regard.
§ 5

Privacy Policy

Privacy Policy for SYNTH-SOUND.COM

Effective date: July 1, 2024

At SYNTH-SOUND (“we”, “us”, or “our”), we respect the privacy of our users (“user”, “you”, or “your”). This Privacy Policy explains how we collect, use, and share information about you when you use our website and the choices you have associated with that information.

By using our website, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our website.

We may change our Privacy Policy from time to time. We encourage you to review the Privacy Policy whenever you access our website to stay informed about our information practices and the choices available to you.

Information We Collect

We collect information about you in the following ways:

When you provide it to us directly: We collect information about you when you input it into our website, register for an account, sign up for newsletters, participate in surveys or promotions, or otherwise communicate with us. This information may include your name, email address, postal address, phone number, and any other information you choose to provide.

Through your use of our website: We collect information about your use of our website, such as the pages you visit, the links you click, and the searches you conduct. We also collect information about the device you use to access our website, including the device’s IP address, browser type and version, and operating system.

Use of Your Information

We use the information we collect about you to:

Provide and improve our website: We use your information to deliver and personalize the website and its content to you.

Communicate with you: We may use your information to send you updates, newsletters, marketing materials, and other communications.

Analyze and improve our business: We may use your information to understand how you use our website and to analyze and improve our business.

Sharing of Your Information

We will never sell your information to third parties. We may share your information with third parties in the following circumstances:

With service providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and email delivery.

For legal reasons: We may share your information if we believe it is necessary to comply with a legal obligation, such as a court order or subpoena. We may also share your information to protect the rights, property, or safety of us, our users, or others.

Data Retention and Security

We take reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. Therefore, we cannot guarantee the security of your information.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Choices

You have the following choices regarding your information:

Opt-out of communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in such communications or by contacting us using the contact information provided